Frequently Asked Questions
1. What is Demented Sisters?
Demented Sisters is your go-to online boutique for bold basics, edgy and chic women’s fashion, and cruelty-free beauty. We specialize in trendy, affordable streetwear/day/night wear and vegan skincare products that let you express your fierce, unapologetic style.
2. What types of products do you sell?
We offer women’s streetwear, statement fashion pieces, cozy basics, and 100% vegan beauty products. Whether it’s a chill day or a night out, we’ve got the fits.
3. Where do you ship?
We currently ship within the U.S.
4. How long does shipping take?
Orders are processed in 2–4 business days. Delivery typically takes 5–7 business days after shipping. A tracking number will be emailed to you once it’s on the way.
5. What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. All transactions are securely encrypted.
6. Can I return or exchange items?
Yes! Returns are accepted within 14 days on unworn items with tags. Beauty items are final sale for hygiene reasons. Visit our Return Policy page for more details.
7. How do I find my size?
Each product page includes a sizing chart. Still unsure? Contact us and we’ll help you find the best fit.
8. Are your beauty products cruelty-free and vegan?
Yes! Our beauty collection is cruelty-free, vegan, and never tested on animals—just clean, conscious glam - we believe in saving the bunnies.
9. How do I track my order?
After shipping, you’ll get an email with tracking info. You can also log into your account at dementedsisters.com to check status.
10. Do you offer sales or discount codes?
Yes! check our homepage announcement banner for current sales , Follow @dementedsisters on TikTok & Instagram and sign up for our newsletter to access exclusive deals and limited drops.
11. Do you work with influencers or affiliates?
Absolutely!! We love partnerships! If you’re a content creator, fashion lover, or influencer, please send a DM to info@dementedsisters.com or message us on TikTok or Instagram.
12. How can I contact customer service?
Reach out through our Contact Us form or email us at info@dementedsisters.com. We typically reply within 24–48 hours.