Frequently Asked Questions

1. What is Demented Sisters?

Demented Sisters is an online women’s boutique offering bold basics, edgy streetwear, and elevated statement pieces. We specialize in trend-forward fashion that helps women express their unique style confidently.

2. What types of fashion do you sell?

We offer women’s fashion essentials including dresses, sets, outerwear, tops, and accessories — all curated with a blend of edge, chic, and everyday wearability. Perfect for day-to-night styling.

3. Where do you ship?

We currently ship across the U.S. All orders are processed from our California-based warehouse.

4. How long does shipping take?

Orders are processed in 2–4 business days. Once shipped, delivery takes 5–7 business days. A tracking number will be emailed to you once your order is on the way.

5. What payment methods do you accept?

We accept Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay. All payments are processed securely.

6. Can I return or exchange items?

Yes! We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Visit our Return Policy page for details and instructions.

7. How do I find my size?

Each product page includes a size chart. If you're between sizes or unsure, feel free to contact us for personalized fit advice.

8. How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can also log into your Demented Sisters account to check order status anytime.

9. Do you offer sales or discount codes?

Yes! Check our homepage announcement bar for active promos, and follow @dementedsisters on TikTok & Instagram. Subscribe to our email list for early access to exclusive deals.

10. Do you collaborate with influencers?

Absolutely! We love working with fashion creators. If you're an influencer, content creator, or stylist, send us a message at info@dementedsisters.com or DM us on TikTok or Instagram.

11. How can I contact customer service?

You can email us anytime at info@dementedsisters.com or use the Contact Us page. Our team typically responds within 24–48 hours.