Shipping policy

Thank you for shopping with Demented Sisters! We’re committed to providing a smooth and reliable shipping experience for all of our U.S. customers.

1. Where We Ship

We currently ship only within the United States.
We do not offer international shipping at this time.

2. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive a shipping confirmation with tracking information once your order has been dispatched.

During high-volume periods, processing times may be slightly longer, but we’ll always keep you informed.

3. Estimated Delivery Time

Once shipped, most orders are delivered within:

5–7 business days depending on your location within the U.S.

Please note that delivery times may vary slightly based on your location, shipping carrier delays, or holidays.

4. Shipping Costs

Shipping rates are calculated at checkout based on your order total and delivery address.

5. Order Tracking

When your order ships, you’ll receive a tracking number via email.
Tracking may take 24–72 hours to update after the order leaves our facility.

If you haven’t received tracking after 3 business days, feel free to contact us at info@dementedsisters.com.

6. Delays & Issues

While we strive to deliver on time, occasional delays due to weather, postal issues, or other unforeseen events may occur. If you experience any shipping problems, please contact us and we’ll do our best to help resolve them.

7. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you notice a mistake, contact us immediately at info@dementedsisters.com. If the order hasn’t shipped yet, we’ll do our best to correct it.